Shipping policy

Shipping Policy – Pawsome Palace

At Pawsome Palace, we aim to get your order to you as quickly and smoothly as possible.

 

Processing Times

All orders are processed within 1–2 business days (Monday–Friday).

Orders placed on weekends or public holidays will be processed the next working day.

UK Shipping Times

Standard Delivery: 2–5 business days

Total Estimated Delivery Time: 3–7 business days (including processing)

Please note that delivery times are estimates and may vary during busy periods.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected delivery method.

We may offer free shipping promotions from time to time.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (if available).

Delays

While we do our best to ensure timely delivery, delays can occasionally occur due to high demand, courier issues, weather conditions, or other unforeseen circumstances.

Incorrect Address

Please ensure your shipping details are correct at checkout.

We are not responsible for orders shipped to incorrectly provided addresses.

If you notice an error, please contact us as soon as possible.

Lost or Missing Parcels

If your order has not arrived within the expected timeframe, please contact us and we will be happy to assist.

Returns & Shipping

Please do not send any items back without contacting us first.

We do not accept unsolicited returns.

For full details, please refer to our Returns Policy.

Contact Us

If you have any questions about your order or shipping, please contact us:

Email: support@pawsomepalace.uk