FAQ

Orders & Shipping

How long does shipping take?

We use Amazon MCF to fufill all of our orders, the standard delivery time is 3-4 days. 

Do you offer free shipping?

Yes, we offer free standard shipping on all orders.

Can I track my order?

Absolutely. Once your order is shipped, you’ll receive a tracking link via email so you can follow its progress.

I entered the wrong address, what should I do?

Please contact us as soon as possible at support@pawsomepalace.uk. If your order hasn’t shipped yet, we’ll update it for you.

Returns & Refunds

Do you offer returns?

Yes, we offer a 30-day hassle-free return policy.

How do I request a refund?

Simply email us at support@pawsomepalace.uk with your order number and reason for return, and we’ll guide you through the process.

When will I receive my refund?

Refunds are processed within 5–7 business days after we receive your return.

Product Questions

Are our products safe for all dogs?

Yes, our products are designed to be gentle and suitable for most dogs. If your dog has a known condition, we recommend consulting your vet first.

How often should I use it?

For best results, use regularly as part of your dog’s routine care. Frequency may vary depending on your dog’s needs.

Does it help with odour?

Yes, it’s designed to help reduce build-up and odour, keeping your dog’s ears fresh and comfortable.

Orders

Can I change or cancel my order?

If your order hasn’t been shipped yet, we can usually make changes. Contact us quickly at support@pawsomepalace.uk.

What payment methods do you accept?

We accept all major payment methods including Visa, Mastercard, PayPal, Apple Pay, and Google Pay.

Support

How can I contact you?

You can reach us anytime at support@pawsomepalace.uk. We aim to respond within 24 hours.

Guarantee

Do you offer a guarantee?

Yes, we stand behind our product with a 30-day satisfaction guarantee. If you’re not happy, we’ll make it right.